Guest Experience Associate PT or FT (Firestone Vineyard)

Guest Experience Associate PT or FT (Firestone Vineyard)


This position will assist with driving top line sales revenue to achieve business goals through telephone sales campaigns and tasting room shifts and events. This person must be enthusiastic, charismatic, and passionate about wine. People skills and the ability to multi-task are a must along with working with the public and in a team environment.

** We have flexibility to fill this position as either full-time or part-time, depending on candidates preference.**

Roles and Responsibilities

• Roles and Responsibilities:
•  Communicate the Foley Family Wines Portfolio and cross-refers guests to sister properties
•  Greet all visitors to the winery and pours wines for seated tasting
•  Describes wines, winemaking techniques and winery history while answering visitors’ questions
•  Suggests and sells wine to customers in tasting room environment as well as through telephone sales and events
•  Completes and submits daily sales reports to Hospitality Manager
•  Accurately handles routine purchase transactions which include operating cash register and accounting of daily sales processes
•  Assists customers with the carry out of purchases to their vehicles when necessary
•  Conducts guided tours as needed
•  Prepare cheese plates and other food accompaniments
•  Assists with hospitality special events as needed
•  Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information
•  Assists with receiving and restocking of wine and/or merchandise as needed

Knowledge, Skills & Abilities

  • POS and cash handling experience is preferred
  • Must have a commitment to excellence and high standards for hospitality, customer service and communication skills
  • Must have a professional appearance and demeanor
  • Must be able to work a flexible schedule including evenings, weekends and holidays


Experience and Qualifications

  • Retail, tasting room or restaurant experience is preferred
  • Must be at least 21 years of age

Company Core Values:

Teamwork – Be Each Other’s Partners in Wine
Commitment – Crush Every Day Like It’s Harvest
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Vneyard
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.



Firestone Vineyard


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