Careers

Tasting Room Lead (Foley Johnson and Merus Winery)

Tasting Room Lead (Foley Johnson and Merus Winery)

Summary

The Tasting Room Lead position is centered primarily on supporting the Hospitality Manager’s service and sales expectations and supporting a cohesive and efficient, service-oriented tasting room environment. The Tasting Room Lead maintains a continual presence on the floor, managing customer service and sales objectives. This position will actively participate in telesales campaigns to help generate revenue. The main task of this position is to lead by example and to demonstrate the service and sales standards to meet the overall business objectives. In addition, the Lead position is responsible for providing support in the form of proper training, and offering performance feedback to the tasting room staff to provide excellent customers service and meet and/or exceed their performance objectives.

** Please note, this position will work at both Foley Johnson Winery and Merus Winery. **

Roles and Responsibilities

  • Responsible for assisting Hospitality Manager to establish an atmosphere of teamwork and positive employee relations through communication of goals and business objectives
    •  Contributes to the training and development of current and new staff members providing feedback to Senior Management
    •  Open/close duties. Daily banking and cash balancing. Daily sales reporting. Record & process daily wine pours. Keep merchandise stocked. Manage wine inventory
    •  Assist the Hospitality Manager with staff scheduling. Coordinate breaks for employees. Facilitate staff’s daily responsibilities. Coordinate staff meetings & training with management approval
    •  Customer Relations. Wine sales, Wine Club sales, etc. Book and give private tastings, greet visitors, lead visitors through wine tasting. Facilitate business flow and customer service to maintain an efficient and welcoming tasting room atmosphere. Maintain the upkeep of the reserve room to meet the needs of our guests
    •  New employee training. Educate staff on new wines, sales, etc. Motivate sales and record sales goals. Special projects as assigned by supervisor
    •  Bi-weekly processing/editing of employee timecards

Knowledge, Skills & Abilities

  • •  Knowledge of winemaking, from vine to wine and able to provide a succinct summary of the process for both red and white wines
    •  Must have a passion for talking about wine, educating people about wine, wine and food pairing, selling wine and promoting wine club events
    •  Knowledge of membership programs is required
    •  Food handling certification and compliance is required
    •  Knowledge of the growing regions, wines, and the most common varietals in each viticulture area

Experience and Qualifications

  • •  Must be at least 21 years of age
    •  Two years or more retail, restaurant and/or tasting room sales experience including cash handling is required
    •  Computer, cash register and sales analysis/reporting experience are highly desirable
    •  Must have knowledge of Wine Industry (wine club/customer loyalty programs, three tier distribution) with knowledge of food and beverage operations and service delivery
    •  Excellent customer service skills
    •  Must be a positive role model with the ability to be a team player and model teamwork
    •  When necessary must be able to work a flexible schedule including evenings, weekends

Company Core Values:

Teamwork – Be Each Other’s Partners in Wine
Commitment – Crush Every Day Like It’s Harvest
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Vneyard
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.

 

Location

Foley Johnson and Merus Winery

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